I genuinely loved reading this post. The server really has had an issue with keeping the new playerbase, and I always thought that one of the underlying factors was, exactly as explained, that certain bugs or QoL updates have been overlooked. It really has gotten to the point where certain bugs just become a part of the game. The veterans get complacent and don't mind them as much, the new players do.
I also think that the community itself is one of if not the main driving factor behind this. People are constantly asking for the newest pvm updates like Solak and all that good stuff, but w